The new book by the author of The Power of Retention is available now with a bonus offer for the first 100 purchasers. The new book by Dr. Neal Raisman From Admissions to Graduation: Increasing Growth through Academic Customer Service is available from the Administrators Bookshelf and for the first 100 the publisher will include a free copy of Customer Service Factors and the Cost of Attrition by Dr. Neal Raisman.
The Power of Retention: More Customer Service for Higher Education is the best-selling book ever on increasing service excellence and retention. From Admission to Graduation: Achieving Growth through Academic Customer Service takes the next steps to improving service excellence on campus to increase enrollment and retention through graduation and beyond.
A college’s success moving students from admissions to graduation is controlled in a very large part by the way it treats its students and the service it provides them. If a college provides good academic, not retail customer service to its students, it will see its admissions, enrollment and graduation rates rise.
From A to G tells how to improve the customer service excellence on campus to achieve higher graduation rates and student success. It also focuses on the campus community which is integral to service excellence for students.
From A to G is available from the Administrators Bookshelf
Get your copy now.