tag:blogger.com,1999:blog-33192668.post1997660931235160260..comments2024-01-09T05:20:00.048-05:00Comments on Great Service Matters: Sales by Any Other Name...Neal Raisman - NRaisman & Associateshttp://www.blogger.com/profile/17014520200773838874noreply@blogger.comBlogger4125tag:blogger.com,1999:blog-33192668.post-19555073667411803072009-02-10T22:53:00.000-05:002009-02-10T22:53:00.000-05:00Thank you for calling me dangerous. One of the bes...Thank you for calling me dangerous. One of the best things I have been called in years.A capitalist...nah. Much to 60's for that.<BR/><BR/>BTW, I have never called for anyone to kiss anyone's ass. I do believe that students are entitled to much more than we provide them and that yes, they are our academic customers. <BR/><BR/>Let me ask you a question please. If a person becomes a student on the first day, how does that differ from being a customer as well? Is a student somehow a different class of people?Neal Raisman - NRaisman & Associateshttps://www.blogger.com/profile/17014520200773838874noreply@blogger.comtag:blogger.com,1999:blog-33192668.post-8661305100113086612009-02-03T07:29:00.000-05:002009-02-03T07:29:00.000-05:00Jack Maney is only half correct when he says "Peop...Jack Maney is only half correct when he says "People like you are partially responsible for ruining higher education."<BR/><BR/>Let's go all the way and call the kettle black...the advent of private equity and venture capitalists that subscribe to the sort of rubbish Neal Raisman is peddling here HAVE IN FACT RUINED higher education.<BR/><BR/>There is nothing wrong at all with employing all the tools of a rigorous sales enterprise to recruit students...BUT, once a "customer" becomes a student (on the first day of class), that individual ceases to be a customer.<BR/><BR/>The "customer" of the institution then immediately shifts to the future employer of the student, and the student shifts to the category of "product."<BR/><BR/>This simple confusion has been introduced by the aforementioned capitalists and has crippled small to middling institutions...and it apparently continues to have its prophets like Dr. Raisman.<BR/><BR/>Some of us, however, still understand the Old School Formula...which has nothing to do with surveys, customer service, and kissing the %*$ of the students...<BR/><BR/>Anonymous (because people like Neal Raisman are not only clueless...they are also dangerous!)Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-33192668.post-26532078633114861602009-01-28T13:12:00.000-05:002009-01-28T13:12:00.000-05:00Jack- Your career in academia had everything to d...Jack-<BR/> Your career in academia had everything to do with sales. You would have had no students in your classes without academic sales. There would be no endowments to support faculty if there were no academic sales. There would be no learning if you do not "sell" you math information to the students. If a faculty member does not generate an intellectual transaction between what he or she has to offer students and the students agreeing to buy into the presentation their brains ring up NO SALE and learning does not take place.Neal Raisman - NRaisman & Associateshttps://www.blogger.com/profile/17014520200773838874noreply@blogger.comtag:blogger.com,1999:blog-33192668.post-88951284311266501212009-01-28T01:40:00.000-05:002009-01-28T01:40:00.000-05:00My career in academia hasn't had a damn thing to d...My career in academia hasn't had a damn thing to do with sales.<BR/><BR/>People like you are partially responsible for ruining higher education. How can you stand to look at yourself in the mirror every morning?Anonymousnoreply@blogger.com