Friday, September 26, 2008

300 Plagiarized Essays To Watch Out For


Someone uploaded 340 college and high school essays onto Mininova, one of the more popular peer-to-peer bittorent download sites. I am bringing this to your attention along with the titles of all the essays so you and all our educational colleagues might be aware that they are out there for free download and passing on as a student's work. I have put the three pages of essays in alpha title order by page to make it a bit easier to check against.

Yes, I am 100% pro-student and academic customer service is what I preach and teach to colleges and universities. But as I keep telling everyone, academic customer service does not in any way mean pandering to or coddling students. As I discuss in The Power of Retention, academic customer service is not giving students high grades for mediocre work. Nor allowing plagiarizing. Permitting plagiarizing does not provide any service to a student not the learning process.


Nor am I providing this list as a statement against Mininova, bittorents or downloading. This list of potential essays that could be passed in as a student’s own work is to alert us all to be aware that these could show up in your class. As of the time of this posting, none were being actively downloaded but some may have already been. You can find the entire essays by going to http://www.mininova.org/search/essay/name/1 May want to check your own school’s policies before you download any of these essays being offered.


Please pass this blog link on to colleagues so they can obtain the list too.

http://www.blogger.com/post-create.g?blogID=33192668

[D]Cholera and its Implications for the Modern World ESSAY new (I filmbay 71) ( arts)52r html in Ebooks;

[D]Client Study Based on Critical Incident ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]commercial radio networks ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]Contrasting Views of bell hooks and Toni Morrison ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]Cool Hand Luke ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]Cressida and Othello - Love Tokens ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]Critique of alfred hitchcocks ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]Cross Cultural Intermediation of Fluxus ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]Cry Freedom and Mapantsula- ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]Curiosity in Hitchcock ESSAY (Full) (auth3 filmbay YNIII) nw html in Articles;

[D]Cyrano de Bergerac And Roxanne ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]Dances With Wolves ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]DANCES WITH WOLVES-CRITICAL INTERPRETATIONS ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]Dangerous Liaisons Vs Cruel Intentions ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]Dave- A Scandal in the White House ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]Dead Poets Society - with discussion ESSAY new (I filmbay 71) ( arts)52r html in Ebooks;

[D]Dealing with floods mainly in Canada ESSAY new (I filmbay 71) ( arts)52r c html in Ebooks;

[D]Deciduous Forests - An introduction to the forrests in NY ESSAY new (I filmbay 71) ( arts)52r in Ebooks;

[D]Deficit Hyperactivity Disorder ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]Depression ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]Depression and the Elderly ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]Diary Of Anne Frank ESSAY Literature (auth4 filmbay YIII) new html in Ebooks;

[D]Discovery Of Being ESSAY Literature (auth4 filmbay YIII) new html in Ebooks;

[D]Dj Scharton ESSAY Literature (auth4 filmbay YIII) new html in Ebooks;

[D]Does Violance on television Cause Aggressive Behavior ESSAY new (I filmbay 71) ( arts)52r html in Ebooks;

[D]Doll`s House ESSAY Literature (auth4 filmbay YIII) new html in Articles;

[D]Dolphins Of Pern ESSAY Literature (auth4 filmbay YIII) new html in Ebooks;

[D]Don't Scream ESSAY Literature (auth4 filmbay YIII) new html in Ebooks;

[D]Donor ESSAY Literature (auth4 filmbay YIII) new html in Ebooks;

[D]Down These Mean Streets ESSAY Literature (auth4 filmbay YIII) new html in Ebooks;

[D]Dr Fautus ESSAY Literature (auth4 filmbay YIII) new html in Ebooks;

[D]Dramatic Structure And Relevance Of The Cassa ESSAY new (I filmbay 71) ( arts)52r html in Ebooks;

[D]Dreams ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]Eating Disorders ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]Effect of Film on History ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]Effective Listening Skills ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]Effects of Advertising Super Bowl- Football Game or Advertising Telecaster ESSAY (Full) (auth3 fil in Ebooks;

[D]effects of divorce on children ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]essays and lectures BRITISH Literature (auth2 filmbay YXIII) new txt in Ebooks;

[D]Ethics In American Beauty ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]falvors ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]Farewell To Manzanar ESSAY Literature (auth4 filmbay YIII) new html in Ebooks;

[D]Fear ESSAY Literature (auth4 filmbay YIII) new html in Ebooks;

[D]Fellowship Of The Ring ESSAY Literature (auth4 filmbay YIII) new html in Ebooks;

[D]FEMINIST THEORY ESSAY (Full) (auth3 filmbay YNIII) nw - html in Ebooks;

[D]Filles De Caleb ESSAY Literature (auth4 filmbay YIII) new html in Ebooks;

[D]Film Noir ESSAY (Full) (auth3 filmbay YNIII) nw html in Articles;

[D]Firestarter ESSAY Literature (auth4 filmbay YIII) new html in Ebooks;

[D]Flight ESSAY Literature (auth4 filmbay YIII) new html in Articles;

[D]Florence Nightingale and Jean Watson short summary ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]Flowers Of The Algernon ESSAY Literature (auth4 filmbay YIII) new html in Ebooks;

[D]Frankenstein ESSAY Literature (auth4 filmbay YIII) new html in Ebooks;

[D]Frankenstein By Mary Shelley Story ESSAY Literature (auth4 filmbay YIII) new html in Ebooks;

[D]Freedom of speech in Hong Kong ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]Freedom of Speech in Mass Media- Why should it be protected ESSAY (Full) (auth3 filmbay YNIII) nw in Ebooks;

[D]Gate ESSAY Literature (auth4 filmbay YIII) new html in Ebooks;

[D]GCSE media studies coursework- ESSAY (Full) (auth3 filmbay YNIII) nw and html in Ebooks;

[D]Gender Stereotypes ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]george orwell ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]German And Dutch Influence On American Housing ESSAY new (I filmbay 71) ( arts)52r html in Ebooks;

[D]Glass Menagarie ESSAY (Full) (auth3 filmbay YNIII) nw l m html in Ebooks;

[D]Global Warming ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]Gonorrhea ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]Good vs Evil in King Lear ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]Good Writing ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]Good,Bad,Or Misunderstood ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]Grapes of Wrath - California ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]Grapes of Wrath - Jim Casy Chracter Analysis ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]Grapes Of Wrath - Plot Questions and Answers ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]Grapes of Wrath - Rose of Sharon ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]Grapes Of Wrath By John Steinbeck ESSAY (Full) (auth3 filmbay YNIII) nw html in Articles;

[D]Great Gatsby ESSAY Literature (auth4 filmbay YIII) new html in Ebooks;

[D]Gun Control6 ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]Guns in America ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]Hand Lukev ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]Hate Crimes ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]Have the courts struck a balance ESSAY (Full) (auth3 filmbay YNIII) nw html in Articles;

[D]Healthcare in India ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]Helth care Report ESSAY (Full) (auth3 filmbay YNIII) nw html in Articles;

[D]Herrick And Marvell ENGLISH Essay (auth3 filmbay YNIII) nw html in Ebooks;

[D]Hippocrates- The Father of Modern Medicine ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]History of Mental Health in America ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]History of the American Drug War ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]History of the Doctrine of Consideration ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]HIV - AIDS Adequacy Program ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]Homeless Veterans ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]Hong Kong Magistrates trials ESSAY (Full) (auth3 filmbay YNIII) nw s html in Ebooks;

[D]Hospice, General Purpose of the Department ESSAY (Full) (auth3 filmbay YNIII) nw - html in Ebooks;

[D]Hot Zone ESSAY Literature (auth4 filmbay YIII) new html in Ebooks;

[D]House On Mango Street ESSAY Literature (auth4 filmbay YIII) new html in Ebooks;

[D]How a Bill Becomes a Law ESSAY (Full) (auth3 filmbay YNIII) nw e html in Ebooks;

[D]How death is portrayed in the media ESSAY (Full) (auth3 filmbay YNIII) nw it html in Ebooks;

[D]How effective ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]How free is too free? ESSAY (Full) (auth3 filmbay YNIII) nw h html in Ebooks;

[D]How has motherhood been socially constructed ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]How Have The Following Factors ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]How To Win Friends Influence People ESSAY Literature (auth4 filmbay YIII) new html in Ebooks;

[D]Huckleberry Finn And Pleasentville ESSAY Literature (auth4 filmbay YIII) new html in Ebooks;

[D]Hyperactivity Disorder ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]John Smith and Pocahontas- A Disney Romance ESSAY new (I filmbay 71) ( arts)52r html in Ebooks;

[D]John Updike ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]Jude The Obscure ESSAY Literature (auth4 filmbay YIII) new html in Ebooks;

[D]Julius Caesar ESSAY Literature (auth4 filmbay YIII) new html in Ebooks;

[D]Julius Caesar`s Women ESSAY Literature (auth4 filmbay YIII) new html in Articles;

[D]Jump Ship To Freedom ESSAY Literature (auth4 filmbay YIII) new html in Ebooks;

[D]Jungle ESSAY Literature (auth4 filmbay YIII) new html in Ebooks;

[D]Jungle hunter ESSAY Literature (auth4 filmbay YIII) new html in Ebooks;

[D]lifetime ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]Locke on soverinty ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]Locker Searches ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]Lost Between Two Worlds ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]Make Legal ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]Man ESSAY Literature (auth4 filmbay YIII) new html in Ebooks;

[D]Marijuana History ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]Marijuana myths ESSAY (Full) (auth3 filmbay YNIII) nw juana html in Articles;

[D]Mclibel Case Study ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]Merging of the Legal Professions ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]Methods Of Capital Punishment ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]Mice And Man ESSAY Literature (auth4 filmbay YIII) new html in Ebooks;

[D]Money Laundering ESSAY Literature (auth4 filmbay YIII) new html in Articles;

[D]Montaigne ESSAY Literature (auth4 filmbay YIII) new html in Articles;

[D]Moon Under Her Feet ESSAY Literature (auth4 filmbay YIII) new html in Ebooks;

[D]Moral Force Protest Vs Physical Force Protest ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]Morality Of Science ESSAY Literature (auth4 filmbay YIII) new html in Ebooks;

[D]Morrie`s Aphorisms ESSAY Literature (auth4 filmbay YIII) new html in Ebooks;

[D]Mortal Pursuit ESSAY Literature (auth4 filmbay YIII) new html in Ebooks;

[D]Most Dangerous Game ESSAY Literature (auth4 filmbay YIII) new html in Ebooks;

[D]Moviegoer ESSAY Literature (auth4 filmbay YIII) new html in Ebooks;

[D]Mrs Pollifax ESSAY Literature (auth4 filmbay YIII) new html in Ebooks;

[D]new Disorder ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]new no-Affirmative Action ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]new novels ESSAY Literature (auth4 filmbay YIII) new html in Ebooks;

[D]Night ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]no Affirmative Action ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]no Aggression ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]noAbortion ESSAY (Full) (auth3 filmbay YNIII) nw html in Articles;

[D]Nursing practice ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]Nursing reflection ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]Nursing Shortages ESSAY (Full) (auth3 filmbay YNIII) nw t html in Ebooks;

[D]Nusring essay on verbal and non verbal communication ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]Of Mice Man ESSAY Literature (auth4 filmbay YIII) new html in Ebooks;

[D]of Wrath ESSAY (Full) (auth3 filmbay YNIII) nw html in Articles;

[D]On Mango Street ESSAY Literature (auth4 filmbay YIII) new html in Ebooks;

[D]Oriental Healing ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]Ovarian cancer ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]Owen ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]P By John Updike ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]Paper on Alzheimer's disease ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]Patch Adams- Raging Against the Dying of the Light ESSAY new (I filmbay 71) ( arts)52r html in Ebooks;

[D]Persussasive speech ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]plant growth and water puritys effect on it ESSAY new (I filmbay 71) ( arts)52r html in Ebooks;

[D]prevent another HIH collapse ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]Princess Diana- an insightful look a ESSAY (Full) (auth3 filmbay YNIII) nw cts html in Ebooks;

[D]Pro Life ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]Profiles In Courage ESSAY Literature (auth4 filmbay YIII) new html in Ebooks;

[D]Propaganda In Animal Farm ESSAY Literature (auth4 filmbay YIII) new html in Ebooks;

[D]Propaganda in the Online Free Speech ESSAY (Full) (auth3 filmbay YNIII) nw n html in Ebooks;

[D]Psychology Of The Internet ESSAY Literature (auth4 filmbay YIII) new html in Ebooks;

[D]Pulling The Plug On Mother Earth ESSAY Literature (auth4 filmbay YIII) new html in Ebooks;

[D]Puritanism In The Scarlet Letter ESSAY Literature (auth4 filmbay YIII) new html in Ebooks;

[D]Pygmalion ESSAY Literature (auth4 filmbay YIII) new html in Ebooks;

[D]Race And Freedom ESSAY Literature (auth4 filmbay YIII) new html in Ebooks;

[D]Radio and Television in Mass Media ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]Railway Journey By Schivelbusch ESSAY Literature (auth4 filmbay YIII) new html in Ebooks;

[D]Reflexivity In Film ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]Reflexology ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]Relations between the Kingdoms of Gondor and Arnor ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]Relationship of Western Film ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]Relationships of Media and Violence ESSAY (Full) (auth3 filmbay YNIII) nw e html in Ebooks;

[D]REMOTE CONTROL- HOW TO RAISE A MEDIA SKEPTIC ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]Reservoir Dogs ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]rights today ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]Service Users - Care Workers ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]Sexual Harassment in the workplace ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]Sigmund Freud- Anna ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]Smallpox vaccination for critical public service workers ESSAY (Full) (auth3 filmbay YNIII) nw ht in Ebooks;

[D]So Much To Live For ESSAY Literature (auth4 filmbay YIII) new html in Ebooks;

[D]Social Policy relating to people with disability ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]Sojourner Truth ESSAY Literature (auth4 filmbay YIII) new html in Articles;

[D]Sophistication ESSAY Literature (auth4 filmbay YIII) new html in Ebooks;

[D]Sophocle`s Plays ESSAY Literature (auth4 filmbay YIII) new html in Ebooks;

[D]STD prevention ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]stein ESSAY Literature (auth4 filmbay YIII) new html in Ebooks;

[D]Tale of Frankenstein ESSAY Literature (auth4 filmbay YIII) new html in Ebooks;

[D]Tale Of Two Cities ESSAY Literature (auth4 filmbay YIII) new html in Ebooks;

[D]the Abortion Debate ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]the Aggression ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]The Autobiography Of Benjamin Franklin ESSAY Literature (auth4 filmbay YIII) new html in Ebooks;

[D]The Awakening ESSAY Literature (auth4 filmbay YIII) new html in Ebooks;

[D]the Bell Jar ESSAY Literature (auth4 filmbay YIII) new html in Ebooks;

[D]the Beowolf ENGLISH Essay (auth3 filmbay YNIII) nw gttrr html in Ebooks;

[D]The Cast Of Amontillado ESSAY Literature (auth4 filmbay YIII) new html in Ebooks;

[D]The Chosen, By Chaim Potok ESSAY Literature (auth4 filmbay YIII) new html in Ebooks;

[D]The Color Purple ESSAY Literature (auth4 filmbay YIII) new html in Ebooks;

[D]The gold treasures i (new) WORLD ESSAY (l filmbay XI24IV) styles html in Ebooks;

[D]The Great Gatsby ESSAY Literature (auth4 filmbay YIII) new html in Ebooks;

[D]The Guide To Getting It On! ESSAY Literature (auth4 filmbay YIII) new html in Ebooks;

[D]The Haunting Of Hill House ESSAY Literature (auth4 filmbay YIII) new html in Ebooks;

[D]The Hessian ESSAY Literature (auth4 filmbay YIII) new html in Ebooks;

[D]The House On Mango Street ESSAY Literature (auth4 filmbay YIII) new html in Ebooks;

[D]The Indian In The Cupboard ESSAY Literature (auth4 filmbay YIII) new html in Ebooks;

[D]the Internet ESSAY (Full) (auth3 filmbay YNIII) nw html in Articles;

[D]the internet symposium ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]The Joy Luck Club ESSAY Literature (auth4 filmbay YIII) new html in Ebooks;

[D]the new Dogs ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]The Scarlet Letter ESSAY Literature (auth4 filmbay YIII) new html in Ebooks;

[D]The Study of ADD and ADHD ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]Troilus And Criseyde By Chaucer ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]True West ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]Truth and Darkness ESSAY (Full) (auth3 filmbay YNIII) nw s html in Ebooks;

[D]Trying to Survive ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]TS Eliot's piece, Our Whimpering World ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]Tuesday`s With Morrie ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]Twain's Huck Finn compared to the movie ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]Twelfth Night ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]Twelfth Night - Analysis of Fools ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]Two Cities v ESSAY Literature (auth4 filmbay YIII) new html in Ebooks;

[D]Updike ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]wakening ESSAY Literature (auth4 filmbay YIII) new html in Ebooks;

[D]Walking Around By Pablo Neruda ENGLISH Essay (auth3 filmbay YNIII) nw html in Ebooks;

[D]Wikiash ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]Wild Meat and the Bully Burgers ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]Wilder Works And Time Theme ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]Wilfred Owen And Alfred Tennyson ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]Wilfred Owen Poetry ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]Will Lowman ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]Will To Power By Friedrich Nietzsche ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]Willa Cather ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]Willa Cather Works Themes ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]Win Friends ESSAY Literature (auth4 filmbay YIII) new html in Ebooks;

[D]Macpherson Report (1999) ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]orwell 09 ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]Chromosome 18 Research Paper ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]Computer generated imagery (CGI) ESSAY new (I filmbay 71) ( arts)52r works html in Ebooks;

[D]Dead Man Walking - Analysis of the Movie ESSAY new (I filmbay 71) ( arts)52r html in Ebooks;

[D]Decomposition of Organic Material ESSAY new (I filmbay 71) ( arts)52r html in Ebooks;

[D]Dermal Pharmacology Skin Disorders ESSAY new (I filmbay 71) ( arts)52r html in Ebooks;

[D]Directorial Techniques in Dr Strangelove ESSAY new (I filmbay 71) ( arts)52r html in Ebooks;

[D]distribution in the film industry ESSAY new (I filmbay 71) ( arts)52r html in Ebooks;

[D]Elvis Presley - The Cultural Icon ESSAY new (I filmbay 71) ( arts)52r html in Ebooks;

[D]Femininity and Buffy- The Vampire Slayer ESSAY new (I filmbay 71) ( arts)52r html in Ebooks;

[D]Feminism in the Crime Film Genre ESSAY new (I filmbay 71) ( arts)52r html in Ebooks;

[D]International Style of architecture ESSAY new (I filmbay 71) ( arts)52r were html in Ebooks;

[D]James Earl Jones- A Voice in the Crowd ESSAY new (I filmbay 71) ( arts)52r html in Ebooks;

[D]Jean Claude Van Damme in Double Impact ESSAY new (I filmbay 71) ( arts)52r html in Ebooks;

[D]Lab report on Enterobacteriaceae ESSAY new (I filmbay 71) ( arts)52r em html in Articles;

[D]Pay It Forward - A Biblical Comparison ESSAY new (I filmbay 71) ( arts)52r html in Ebooks;

[D]Decriminalization of Marijuana ESSAY new (I filmbay 71) ( arts)52r html in Ebooks;

[D]Documentaries, Feature Films a ESSAY new (I filmbay 71) ( arts)52r html in Articles;

[D]Fear and Loathing in Las Vegas ESSAY new (I filmbay 71) ( arts)52r html in Ebooks;

[D]comparitive essay ESSAY new (I filmbay 71) ( arts)52r Dadaism html in Ebooks;

[D]critique of a performance ESSAY new (I filmbay 71) ( arts)52r html in Ebooks;

[D]Dante Alighieri`S Infernov ESSAY new (I filmbay 71) ( arts)52r html in Ebooks;

[D]Darwin vs Gould ESSAY new (I filmbay 71) ( arts)52r html in Ebooks;

[D]Darwinism Research Paper ESSAY new (I filmbay 71) ( arts)52r html in Ebooks;

[D]DAVID MICHELANGO, DONATELLO, ESSAY new (I filmbay 71) ( arts)52r d html in Articles;

[D]David Sculptures ESSAY new (I filmbay 71) ( arts)52r html in Ebooks;

[D]Dealing With Anti-Semitism ESSAY new (I filmbay 71) ( arts)52r html in Ebooks;

[D]Death by Aeschylus ESSAY new (I filmbay 71) ( arts)52r mnon html in Ebooks;

[D]Death of a Salesman ESSAY new (I filmbay 71) ( arts)52r html in Ebooks;

[D]Deceptions - Biopharming ESSAY new (I filmbay 71) ( arts)52r html in Ebooks;

[D]Diversity ESSAY new (I filmbay 71) ( arts)52r ts html in Ebooks;

[D]Effect On Society And Culture ESSAY new (I filmbay 71) ( arts)52r html in Ebooks;

[D]Emergence of Modernism ESSAY new (I filmbay 71) ( arts)52r html in Ebooks;

[D]English Theatre ESSAY new (I filmbay 71) ( arts)52r html in Ebooks;

[D]Enigmatic Combat ESSAY new (I filmbay 71) ( arts)52r html in Ebooks;

[D]Epic Theatre ESSAY new (I filmbay 71) ( arts)52r Brecht html in Ebooks;

[D]Falling Down ESSAY new (I filmbay 71) ( arts)52r html in Ebooks;

[D]Fantasy Film Genre ESSAY new (I filmbay 71) ( arts)52r html in Ebooks;

[D]Father of Pop Art ESSAY new (I filmbay 71) ( arts)52r html in Ebooks;

[D]Feminism ESSAY new (I filmbay 71) ( arts)52r html in Articles;

[D]Feminism In Movies ESSAY new (I filmbay 71) ( arts)52r e html in Ebooks;

[D]Genre in film ESSAY new (I filmbay 71) ( arts)52r html in Ebooks;

[D]Georgia ESSAY new (I filmbay 71) ( arts)52r IV html in Ebooks;

[D]Ghiberti's Baptistry Doors ESSAY new (I filmbay 71) ( arts)52r t) html in Ebooks;

[D]Ginzburg ESSAY new (I filmbay 71) ( arts)52r html in Ebooks;

[D]Giotto And The Epiphany ESSAY new (I filmbay 71) ( arts)52r html in Ebooks;

[D]Importance of Oedipus Rex ESSAY new (I filmbay 71) ( arts)52r html in Ebooks;

[D]Impressionism In France ESSAY new (I filmbay 71) ( arts)52r html in Ebooks;

[D]Ion channels ESSAY new (I filmbay 71) ( arts)52r html in Ebooks;

[D]JACKSON ESSAY new (I filmbay 71) ( arts)52r html in Ebooks;

[D]Jerzy Kosinki's Being There ESSAY new (I filmbay 71) ( arts)52r html in Ebooks;

[D]Jesus and the Matrix ESSAY new (I filmbay 71) ( arts)52r html in Ebooks;

[D]JFK- the Proof ESSAY new (I filmbay 71) ( arts)52r html in Ebooks;

[D]Joe Millionaire ESSAY new (I filmbay 71) ( arts)52r html in Ebooks;

[D]John Osborne ESSAY new (I filmbay 71) ( arts)52r century html in Ebooks;

[D]Joy Luck Club ESSAY new (I filmbay 71) ( arts)52r html in Ebooks;

[D]Lab Report on Urine ESSAY new (I filmbay 71) ( arts)52r II html in Ebooks;

[D]Oscar Wilde ESSAY new (I filmbay 71) ( arts)52r html in Ebooks;

[D]Oskar Kokoschka ESSAY new (I filmbay 71) ( arts)52r html in Ebooks;

[D]Othello And Iago Evilness ESSAY new (I filmbay 71) ( arts)52r html in Ebooks;

[D]Overtones By Gerstenberg ESSAY new (I filmbay 71) ( arts)52r html in Ebooks;

[D]Pablo Picasso ESSAY new (I filmbay 71) ( arts)52r html in Ebooks;

[D]Pearl Harbor ESSAY new (I filmbay 71) ( arts)52r html in Ebooks;

[D]Penny Marshal ESSAY new (I filmbay 71) ( arts)52r l html in Ebooks;

[D]People With Disabilities ESSAY new (I filmbay 71) ( arts)52r html in Ebooks;

[D]Peter Jackson' ESSAY new (I filmbay 71) ( arts)52r html in Ebooks;

[D]Phantom Of The Opera ESSAY new (I filmbay 71) ( arts)52r html in Ebooks;

[D]fahrenheit 451 ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;

[D]fahrenheit 451999 ESSAY (Full) (auth3 filmbay YNIII) nw html in Ebooks;


“We had hoped we’d improve our retention by 3% but with the help of Dr. Raisman, we increased it by 5%.” Rachel Albert, Provost, University of Maine-Farmington

"Neal led a retreat with our Deans and Directors that formed the important first step in bringing focus and planning to customer service and retention on our campus. He followed up with excellent presentations and talks to faculty and staff which provided continued impetus in this important area. We highly recommend Neal's expertise and approach." Susan Mesheau, Executive Director U First: Integrated Recruitment & Retention University of New Brunswick

“Thank you so much for the wonderful workshop at Lincoln Technical Institute. It served to re-center ideas in a great way. I perceived it to be a morale booster, breath of fresh air, and a burst of passion.” Shelly S, Lincoln Technical Institute

AcademicMAPS has been providing customer service, retention, enrollment and research training and solutions to colleges, universities and career colleges in the US, Canada, and Europe as well as to businesses that seek to work with them since 1999. Clients range from small rural schools to major urban universities and corporations. Its services range from campus customer service audits, workshops, training, presentations, institutional studies and surveys to research on customer service and retention. AcademicMAPS prides itself on its record of success for its clients and students who are aided through the firm’s services. www.GreatServiceMatters.com
info@GreatServiceMatters.com
413.219.6939

Posted by Neal Raisman - NRaisman & Associates at 1:53 PM 0 comments

Monday, September 22, 2008

Creating Successful Interactions- Give a Name Get a Name in Action

Every so often, something happens to make me feel like schools are getting the message. That customer service is growing and students really are being provided the service they deserve and expect. That faculty are using academic customer service techniques that make teaching and work easier and more enjoyable for them. And that will lead to improved retention with corresponding student success alongside greatly increased revenue (i.e. more money to fund budgets and programs.)

I recently had not one but two of those rewarding occasions recently while visiting my mother-in-law in the Beverly Hospital north of Boston. No! My mother-in-law in the hospital was not the cause of any happiness. I don’t do Henny Youngman or mother-in-law jokes. But at the hospital and in an article by Boston Globe writer Peter Schworm (an education writer well worth reading) , I found examples of some of the techniques and approaches I teach. In particular, I found examples of get a name-give a name implementation in colleges and in the Beverly Hospital.

In his piece, In College, It’s Who You Know, Peter Schworm wrote about how faculty at UMass-Amherst, Bentley, and Northeastern spent some time learning their students’ names and faces. The professors all reported classroom and instructional benefits by learning the students’ names.

Bernard J. Morzuch, a UMass Amherst professor of resource economics is quoted as stating …the occasional cold call transforms the classroom dynamic, professors say. Students sit up straighter and may even forgo their habitual Web browsing in class if there's a chance they'll suddenly be called on by name and thrust into the spotlight.

And, Gregory Hall, a psychology professor at Bentley College explained if you feel a personal connection, you feel obligation… It creates a sense of community in the classroom.

Umass-Amherst and Bentley both have on-line systems with names and pictures of students that can assist professors learn their students’ names.

Beverly Hospital has been rated as one of the top medical care facilities in the US. It shows in all they do and especially in how they serve patients and staff alike. Other hospitals and we could learn a lot from Beverly. Right now it has an effort underway to get every employee to always begin every interaction with a patient with a variation of Give a Name- Get a Name since they already have the patient’s name. Start all interactions by providing your own name. This was an action being taken to decrease the number of patient complaints and potential law suits. The HR people know that establishing a connection with a patient is key to avoiding lawsuits from the work of Alice Braunstein (formerly Alice Burkin) one of the premier medical malpractice researchers and litigator.. In an article titled 10 Ways To Guarantee A Lawsuit, what Braunstein says about medical doctors could easily be said about academic doctors.

"The most important factor in many cases, besides the injury itself, is the quality of the patient's relationship with the doctor. I've never had a client come in and say, 'I really like this doctor, and I feel terrible about doing it, but I want to sue him.' People just don't sue doctors they really like."

"The best way to avoid getting sued,” says Burkin, "is to establish good relationships with your patients, and to treat them with respect. That requires taking time to talk with them, and more important, to listen." Doctors who don't are asking for trouble.

The best way to quickly begin establishing that relationship is to exchange names. This process is explained in the Give a Name- Get a Name technique. The following is an excerpt from The Power of Retention: More Customer Service in Higher Education that discusses the technique.

Give a Name-Get a Name – A Core Issue for Success

One of the techniques worth knowing and practicing is called “Give a name; Get a name.” This is a technique that should be used in all customer service situations. It is especially useful when confronting an angry student or client. Give a name-Get a name is just what is says. The service provider creates a “community of two” by entering the interaction by giving his or her first name to the student. The surname name can be given but only as a reinforcement of the first name. And after a pause so the first name takes precedence and primacy in the listener’s mind.

Last names are for business interactions or to place yourself in a power relationship to the student. Like what we do in classrooms. “Refer to me as Mr. or Dr. Somebody while I demean you by using only your diminutive first name.”

“Hi. I’m Neal.............. Neal Raisman. I’m the Vice President of Somethingorother.”

Then the person asks for the student’s name.

“And you are….?”
If the student is angry he or she will often respond with “Pissed off.”

”Okay, Pissed. Or do you prefer Mr. Off? What can I try to help you solve?” The response here is not to say you will help or promise more than can be done. That would be a sure way to simply postpone even greater frustration and anger for later. The goal is to indicate a genuine interest in trying to help.

Once first names have been exchanged, a small, maybe tentative, yet real community of two is formed. If nothing else, it is much more difficult for an angry student to retain a full level of anger when you have exchanged first names. You are no longer just a nameless representative of the anonymous school. The YOU or U, if you will. You are a person with a name a first name. You could even be a friend when I have your first name. The exchange of first names is the initial step in creating a friendly relationship. Just picture a bar or social gathering where you wish to get to know someone. What do you do after checking your breath as you walk over to the person? “Hi, my name is ......”

It is much harder to be angry with a real person with a name than an entity, a thing that has no feelings to hurt and no heart to break. So, giving and getting a name can defuse anger and allow you to provide better customer service, actually solve a problem and not get yelled at and insulted as the nameless representative of the school.

I knew that this worked with people but I found out from a faculty member at one of the ECPI branches that it also works with machines!.”

After a customer service and retention workshop for faculty and administrators in Virginia, Prof. Bob Loomis of EPCI College of Technology in Roanoke, VA provided a powerful example of the value of names.Prof. Loomis was responding to a discussion of the Give a Name – Get a Name technique we had just worked through.

It seems that he supplements his teaching income by doing some computer repair and consulting for businesses on the side. He will go to a business and do all he can to repair a computer or software issue right then and there. From what I can figure, he is rather successful at doing so.

There are however times when he has to take the computer back with him to make the repairs. In those situations, he provides solid service by leaving a computer behind so the customer has something to use. This loaner, he has named Freddie since it travels with him on all calls just in case and he is with it a lot. Though Bob checks it each time to maker sure it is fine, there have been a few times when the loaner may develop a problem since it is used by many different people with different preferences and networks. He can be sure he will hear about it rather quickly.

One time Bob had mentioned to a client that he was going to leave “Freddie” behind as a loaner. The client was a bit confused until he realized that Freddie was a computer. Well, the next day Bob received a call from the client. “Freddy is having a bad day” he said. Not “the damn machine isn’t working right.” A kind, understanding “Freddie is having a bad day” instead.

The client was not dealing with a soulless machine after all but with Freddie (a soulless machine but with a name.) Ever since that experience, Bob does not leave a loaner computer behind but lends the customer “Freddy”. Complaints with Freddy have dropped and Bob attributes it to giving people a machine with a human name.

It has been pointed out to me at times that it is true that Give a Name – Get a Name may not work with spineless, ineffectual soulless machines and tools with personality deficits who have names and work at schools. There are some folks that have less personality than a computer. For working with people who have less personality and customer ability than Freddie, Principle 15 may be worth considering even if you know their name.

15. Not everyone is capable of providing good customer service. That does not mean they do not have value somewhere.

That does not mean they do have value either but that is a decision you make. Just get them away from interacting with your students and other campus clients. Or your students and colleagues will develop names for them that are not very flattering, though possibly very indicative. When a person has a name like Quasimoto, The Thing or The %$#&#! take that as a powerful statement too of the person's ability to negatively affect customer service. Move them away from people.

By the way, check your job descriptions and position requirements. It may be that you are creating some of your own problems by the way you hire. Being too mean to work at the DMV is not a job qualification one should seek for those who provide customer service to students.

This is a technique that you can implement with very quick and positive results. If you have any questions, just contact me. If you’d like a copy of the 15 Principles of Good Academic Customer Service, they are in the new book, The Power of Retention or you can email me here and just ask for a copy.

“We had hoped we’d improve our retention by 3% but with the help of Dr. Raisman, we increased it by 5%.” Rachel Albert, Provost, University of Maine-Farmington

“Neal led a retreat that initiated customer service and retention as a real focus for us and gave us a clear plan. Then he followed up with presentations and workshops that kicked us all into high gear. We recommend with no reservations; just success.” Susan Mesheau, Executive Director U First: Integrated Recruitment & Retention University of New Brunswick

“Thank you so much for the wonderful workshop at Lincoln Technical Institute. It served to re-center ideas in a great way. I perceived it to be a morale booster, breath of fresh air, and a burst of passion.” Shelly S, Lincoln Technical Institute

AcademicMAPS has been providing customer service, retention, enrollment and research training and solutions to colleges, universities and career colleges in the US, Canada, and Europe as well as to businesses that seek to work with them since 1999. Clients range from small rural schools to major urban universities and corporations. Its services range from campus customer service audits, workshops, training, presentations, institutional studies and surveys to research on customer service and retention. AcademicMAPS prides itself on its record of success for its clients and students who are aided through the firm’s services. www.GreatServiceMatters.com
info@GreatServiceMatters.com
413.219.6939
Posted by Neal Raisman - NRaisman & Associates at 2:12 PM 0 comments
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