Monday, April 14, 2008

Requesting Your Assistance

I am conducting a study of customer service in and for on-line education. This is an area which we have studied before but need to update. So I am asking for your help.

Have you ever taught, taken or been involved in on-line courses? If so, we want to hear from you about any issues students or faculty might have brought forward concerning their experiences with the courses.

We are conducting additional research into on-line service issues and need your assistance. We are particularly focusing on problems students and faculty have with the technology involved as well as any people-related service issues that have arisen. Please let me know about any you have encountered. Thank you!

Just click here to reply.

To thank you in advance, we are offering our latest booklet Customer Service Factors and the Cost of Attrition by leading academic customer service expert Dr. Neal Raisman which usually sells for $7.95 plus H+S for just $5 and FREE shipping. The digital version is available to you for just $3. Just go to to order.

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