As we thought about all the things we have to be thankful for this year, we realized that we had many blessings. We have had a very busy year helping colleges, universities,career and community colleges as well as major businesses increase student retention and success. We have met thousands of new friends and clients during campus service audits, presentations, training sessions and workshops.
The word on customer service and retention is getting out more strongly than ever. We've had 936 requests for copies of The 15 Principles of Good Academic Customer Service this year. Our new book The Power of Retention:More Customer Service has sold out its first run first which we are all grateful. Another book Customer Service Factors and the Cost of Attrition has sold out completely and is now available only in the digital form. The publisher The Administrative Bookshelf has asked us to update and expand before a new run. Embrace The Oxymoron from way back in 2002 continues to sell well for its publisher. A new three-volume set The Business of Higher Education by Knapp and Siegel has a summative article by Dr. Raisman on academic customer service.
Academic customer service is being embraced by more and more schools so more and more students have an opportunity to succeed. For all of that we are grateful.
But what we are most grateful for are you. The 6518 monthly readers of our blog/zine. For you and all the good people who get copied on our articles and the wonderful people who put the ideas into action THANK YOU.