I have been on the road for two weeks now and not have had time to write at length after long cross country flights, cross state drives and not long enough sleep. But I wanted to get these out these out to you to ponder and implement. Look forward to comments.
Customer Service Rules for Managers
Students are our primary customers
Our colleagues are our customers too
Take care of our customers
Our customers’ needs must come before our own or we will lose customers. Always have time for customers!
If an employee deserves praise, praise her
If an employee does not deserve praise, retrain him
Annual reviews are too late and have limited value
Conduct informal reviews at least once a month and
Listen twice as much as you talk
Say thank you to each employee at least once a day
Celebrate small victories
Celebrate big victories big
Remember that your colleagues have lives outside of work
You do too
If the phone is ringing and everyone is busy, answer it
No work is below you
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