As
I walked around a college campus last week, something dawned on me
dealing with decorum in the classroom and campus. The students were dressed rather slovenly. That was not the great dawning; just an observation. The epiphany came when I realized that the faculty and much of the staff looked quite much like the students. They were dressed to clean out a garage. Not to fill minds.
dealing with decorum in the classroom and campus. The students were dressed rather slovenly. That was not the great dawning; just an observation. The epiphany came when I realized that the faculty and much of the staff looked quite much like the students. They were dressed to clean out a garage. Not to fill minds.
Dress is an objective correlative
of the college. It is an outward metaphor of the feelings, attitude and
even value one should place on the school itself and the professionals
(or not) practicing in it. Just like in any profession, the clothes
reflect the statement of how much value to place on the professional as
well as the correlative statement of how much I value the school and
myself.
Take a medical doctor for example. If you were a patient and a man or woman
started to come into the examining room dressed in rumbled jeans, a tee
shirt and say sneakers, would you think this was the doctor? Would you
start to worry a bit that this person might not be a real doctor? Would a
doctor be dressed this way? Like a…college student. Or at least not a
fully professional physician. If the doctor came into the room wearing
neat jeans or khakis and a polo shirt, maybe we would think “this is a
very casual doctor. I hope he isn’t as casual in his approach to his
work.” Now if the same doctor came into the examining room in a white
lab coat we would know this is the doctor. A professional. In fact, if a
non-professional came into the room wearing a lab coat we would assume
he or she were the doctor and be wrong. The clothes do, in this case at
least, help make the professional.
This
is true on campus as well. Clothes say a great deal about whom we are
and what we are doing. They tell the viewer a great deal about who we
are too. I realize the clothes revolution started with my generation
back in the sixties and seventies when we rebelled against conformity
and the straight-laced approach to college and dress. We were going to
show our students that we did not see ourselves as academic bureaucrats.
Prior to this time academic dress had been a tie and jacket for men, a
dress or skirt and business-like blouse for women. When students walked
into class dressed in chino’s and shirts or skirts and blouses we all
could see the roles being played out. The person dressed as a
business-type was in charge and we were dressed appropriately to show
respect for the professor.
Then
in the sixties and seventies as the country underwent a massive
cultural shift, clothing started to relax too. Professors came to class
without a tie. Maybe even in slacks and a shirt. The tie had become a
sign of conformity with the conservative business world that we evolving
into something else. We who taught wanted to show a sense of
solidarity, of connectedness with our students so we dressed in a way
that would show more of that. More relaxed and student-like. And the
classroom began to reflect our dress. It became more relaxed. We didn’t
lecture as much as try to engage students in the work.
But
I also remember that when I went for job interviews, it was suit or tie
and jacket time. Had to look professional for potential colleagues;
most of whom also wore the suit and tie for the hiring interviews. This
was a professional activity after all. Hiring is important so we dressed
appropriately as an administrator since they still wore (and still
wear) the suit or tie and jacket if a man; business apparel if a woman.
This was to show respect and the seriousness of the process and activity
of hiring a colleague. But if we taught the same day we may have worn
jeans with jacket and tie but when class started, the tie and jacket
came off. Back to what had become teaching garb.
Somehow,
teaching had become a less professional presentation. One in which we
would dress as did our students. In a manner that did not show a
separation between student and professor. One that said we are all equal
but I am actually an Orwellian so I am more equal to you. I will dress down but demand that you come up to me.
But
dressing down has its problems. It really does not show any solidarity
with students as much as perhaps a parity that does not exist. When we
dress in certain ways we make statements. Tie and jacket is business;
professional. Shirt and slacks – business casual – semi-professional.
Khakis and polo shirt – simply causal. Jeans and shirt – relaxed and not
professional unless you are a golfer. Jeans and tee shirt very relaxed
and fully non-professional.
Clothes
also set expectations in the minds of the viewer just as the dress
examples of the doctor earlier created expectations or even hesitations.
Tie says we are here to do business. That’s why administrators tend to
always wear a tie or business clothing. It says I am an administrator
and a professional doing the business of the college. Jeans says hanging
around the mall and chilling with friends. Jeans and a tee shirt are
not serious wear for most people unless of course they are part of the
professional dress of the person. Wearing jeans in class usually says
this is an atmosphere like hanging around and not serious.
No
wonder there are decorum issues in class. We create some of them by
wearing clothes that do not say this is an academic environment. That
this is an important place for us to learn and for me to teach. It is a
place where you are to pay attention and show some level of respect for
the activities in which we are engaged. It is not a place for you to
chill, IM, browse, talk or leaver early but to engage; not to text but
to pay attention to the text. Our clothes too often telegraph to our
students that decorum is mall-level; not academic hall level.
Now
I am not saying that everyone dresses this way noir am I saying that a
professional cannot hold a class’s attention and maintain decorum by her
actions and personality. Not at all. What I am saying is that because
too many dress too casually it demands greater effort and exertion to
maintain an academic atmosphere and teach. Moreover, the complaints I
often hear from academic audiences about how slovenly, inattentive and
even rude students are while we are discussing academic customer service
are most often our fault. We are in charge of the classroom and must
demand appropriate academic decorum or we make our own work harder and
usually allow one or two students to cheat 20 or more by behavior that
often interrupts the class . And dress adds to the problems.
Nor
am I saying that everyone should be wearing a tie and jacket. No. That
is not the message here though professional dress is called for in all
situations Professional dress? Yes. That is whatever the graduate in
that major or program would be wearing when he or she gets a job in the
area. For example, if someone is studying in a medical field they
already have to dress as future professionals. If someone is going into
business then the professor should be dressed as a businessperson and
should encourage the students to do likewise. Animal husbandry and
management may find that boots and jeans or coveralls might be the
appropriate dress. And yes, a shirt and jeans could be appropriate
professional dress in computer programming since that is normal dress in
a position a graduate might go into.
What
I am suggesting here is that we need to begin providing an important
academic customer service to our students through our dress. Part of the
service we provide to our customers, a major part too, is preparing
them for the world after college. We should be working to
make them ready to succeed after they graduate. And some of that is
knowing the culture they will be entering and how to behave and, yes,
dress in that culture. We cannot forget that we are not just there to
pour information and skills into them but to make them adults who can
succeed beyond out classrooms.
If
we dress appropriate to the profession we are engaged in and the one
that they will be entering, we will increase decorum in our classrooms
and better prepare our students for success.
If this makes sense to you, you will want to get a copy of The Power of Retention, the best selling book on academic customer service by the author of this article.
Booking customer service audits and workshops now for April-August but dates are filling fast so call 413.219.6939 or info@GreatServiceMatters.com
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