Thursday, February 26, 2015

Guaranteed Education is Great Customer Service

Going through some old (and I mean OLD) files, I came across this Contract that was created while I was president at Rockland Community College
(NY). It was resisted by some faculty but we finally gained enough acceptance to move it through to the Board which jumped on it and a community shell shocked after a $12.8 million state and federal financial aid allowance loved it. (No, I didn't create the problem It was my job to resolve it, keep the college open and fiscally solvent. We did.)

The guarantee created confidence in our academic program and student focus.It was also the right thing to do. It also gained national recognition as a forward thinking approach to learning and jobs. Not sure what happened once I left in a protest over Board impropriety and ties to a politician who would soon go to jail after I left).

I still think it is a good, student-focused idea that could be adapted by any college and would go a long way to help the beleaguered reputations of community colleges in particular but also most four-year schools. they are all under f ire now for not having enough success in helping students complete and get jobs. 

There are some that say we cannot guarantee ;learning but under this contract we do all we can to assure that learning has taken place. It also causes grades to mean something other than showing up.

 Let me know if you think it still has benefits.

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