Wednesday, August 26, 2015

Customer Service Workshop on YouTube

I get many requests to see what a customer service and satisfaction workshop is so they can decided 
whether or not to have one at their school. Here is a recent example from the College of the Mainland which hosted two workshops to improve student satisfaction and thus retention. It is on YouTube at the following address

Every workshop is different, tailored to the needs and culture of your school after we study your retention and attrition at the institution. So this is an example of what you might expect but not the same. But, it will give you a solid idea of what a presentation and workshop is and can do to help improve student satisfaction and thus retention at your school.

After you watch, please let me know what you think of it and whether your school could benefit from a presentation/workshop at

Get a copy of Dr. Neal Raisman's best selling book The Power of Retention and get a copy of Customer Service Factors and the Cost of Attrition FREE as a school opening gift. 

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