National Survey to
Study How Well Colleges Treat Students
Just how
well colleges and universities actually treat students is the question a new
national survey study by The Educational Policy Institute and Dr. Neal Raisman
proposes to answer. We all say for example that we treat our students with
individual attention and great service but no one has ever tried to determine
just how well we actually fulfill our promises. This survey/study will do that
if enough people participate.
The service to students survey can be accessed by clicking on
the link https://survey.zohopublic.com/zs/UPDXUt
It efficiently gauges the level of academic customer service provided by
identifying behaviors and situations on our campuses as experienced by
students. The survey has been field tested on both four and two-year college
and university campuses and has shown a positive reliability.
Raisman is
the recognized expert on academic customer service after developing the field
of study through five books and over 100 articles on the subject. He also has
applied his measurement and corrective techniques to improve service to
students and staff at over 400 colleges and universities in the US, Canada and
Europe. His last national study The Cost of College Attrition at Four-Year Colleges &
Universities
published by the Educational Policy Institute calculated the amount of revenue
lost due to attrition in over 6,000 schools. It also provided schools a set of
formulas they could use for ongoing calculations of how much money is lost due
to attrition.
Now we need
you to complete the survey and ask you to send it on to others on your campus.
It will only take five to ten minutes of your time and the results will be
extremely helpful. The results of the study will be published and made
available through the Education Policy institute which is co-sponsoring the
study..
Please click https://survey.zohopublic.com/zs/UPDXUt, complete the
survey and pass it on to others in higher education for them to complete.
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