Wednesday, March 01, 2017

A Conference Worth Attending

Just a quick note today to suggest you consider attending the EPI Retention 2017 Student Success Symposium May 21-23 at St. Louis University.  

I have attended these conferences in the past and found them to be goldmines of good ideas and ways to increase retention. they are also very well run by EPI and Scott Swail, president of EPI. You will not be disappointed 

This year's conference will feature plenary presentations by retention experts and professionals from around the US and Canada, as well as pre-conference workshops. Confirmed speakers include:
  • Zora Mulligan (Missouri Coordinating Board for Higher Education)

  • Jay Goff (Saint Louis University)

  • William Serrata (El Paso Community College)

  • Peter Dietsche (University of Toronto)

  • Chris Shaffer (Shawnee State University).

  • Watson Scott Swail (Educational Policy Institute).        

    I will also be presenting on my latest study of customer service on American campuses; what it means and what you can do starting tomorrow to upgrade service on your campus.                                      

  • These are all good people with quite a bit to share that will help you improve your retention.

To get more information on the inference just click here or got to the EPI website at

EPI also published my latest study on the state of academic customer service on college campuses in the US which can be found at their website.

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